How cancellations and refunds work for HRHelm subscriptions sold by Tech Lab India.
1. Pay first, no surprises
Subscriptions are paid in advance. Your workspace is created only after your registration is approved and the first invoice is paid, so you're never charged for a workspace you can't use.
2. Cancelling
You can cancel at any time by emailing support@hrhelm.com from the account owner's address. Your plan won't renew, and you keep full access until the end of the period you've paid for. You'll then have 30 days to export your data.
3. Refunds
Monthly subscriptions aren't refunded for part of a month.
Yearly subscriptions cancelled within 14 days of payment are refunded in full. After that, they aren't refunded for the remaining months, but you keep access until the end of the year.
Duplicate payments, and payments charged in error, are always refunded in full.
4. How refunds are paid
Approved refunds are made to the original payment method, or to your bank account if you paid by bank transfer, within 7 working days of approval. Your bank or card issuer may take a few more days to show the credit. A GST credit note is issued with every refund.
5. Plan changes
To change plan, email support@hrhelm.com. Upgrades start as soon as the difference for the rest of the period is paid. Moves to a lower plan, and reductions in employee count, take effect from the next renewal.
6. Contact
For any billing question or refund request, email support@hrhelm.com with your company address (yourcompany.hrhelm.com) and invoice number.